Refund & Cancellation Policy

Refund and Cancellation Policy

1. Tutoring Sessions

1.1 Cancellation by the Tutor

• If a tutor cancels a scheduled session, users will be entitled to:
  • A full refund of the session fee, or
  • The option to reschedule the session at no additional cost.

1.2 Cancellation by the Student

• Notice Period:
  • Cancellations made at least 48 hours prior to the scheduled session time are eligible for a full refund or rescheduling.
  • Cancellations made less than 48 hours prior to the session are not eligible for a refund, except in extenuating circumstances (e.g., emergencies, technical issues).

1.3 Missed Sessions

• Refunds will not be provided for sessions missed by the student without prior notice.

1.4 Technical Issues

• If technical issues on Empowering Me’s platform or the tutor’s side prevent the session from being completed, the student will be entitled to:
  • A full refund of the session fee, or
  • The option to reschedule the session.
• Students must report technical issues within 24 hours of the session.

2. Subscription Services

2.1 Cancellation Policy

• Subscriptions can be cancelled at any time via the user account dashboard or by contacting customer support.
• Upon cancellation, users will retain access to the subscription services until the end of the current billing cycle. No refunds will be issued for partially used subscription periods.

2.2 Free Trials

• If a free trial is offered, users must cancel the trial before it ends to avoid charges. No refunds will be issued for charges incurred after a trial period if the subscription is not cancelled.

3. Digital Products (e.g., Downloadable Resources)

• All sales of digital products, such as exam papers, study guides, or other downloadable resources, are final.
• Refunds will not be provided for digital products unless:
  • The product is defective or inaccessible due to a technical issue.
  • A duplicate purchase is made in error.

4. Refund Process

4.1 Eligibility

• Refund requests must be submitted via email to info@empoweringme.ie or through the platform’s support system.
• Users must provide details of the service, the issue, and any supporting evidence (e.g., screenshots of technical errors).

4.2 Processing Time

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.

5. Extenuating Circumstances

• In exceptional cases, such as medical emergencies or other unforeseen events, Empowering Me may offer a refund or reschedule sessions on a discretionary basis.
• Users must contact customer support and provide relevant documentation to support their request.

6. Non-Refundable Situations

• Sessions missed without proper notice.
• Dissatisfaction with session content where the tutor delivered the service as described.
• Expired subscription periods or unused subscription benefits.
• Digital products downloaded successfully.

7. Changes to this Policy

8. Contact Information

• Email: info@empoweringme.ie